7ezd Privacy Policy —
How We Collect, Use &
Protect Your Data

7ezd is an online casino and sports betting platform operated at 7ezd.io, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your personal data with the highest standards of care, transparency, and security.

This Privacy Policy sets out in clear and accessible language what personal information we collect when you use the 7ezd platform, the purposes for which that information is processed, the parties with whom it may be shared, how long it is retained, and the rights available to you with respect to your own data. We have drafted this policy to be comprehensive and honest — we believe you deserve to know exactly how your information is used.

This policy applies to all personal data processed by 7ezd in connection with the operation of the 7ezd.io platform, including data collected through the website, mobile-optimised site, live chat, email communications, and any other channel through which you interact with 7ezd.

References to "7ezd", "we", "us" or "our" in this policy refer to the operators of the 7ezd platform. References to "you" or "your" refer to any individual who accesses or uses the 7ezd platform in any capacity, whether as a registered account holder or as a visitor.

7ezd collects personal data from you in two principal ways: information you provide to us directly, and information we collect automatically as you interact with the platform. The categories of personal data we collect are described below.

• Registration data: When you create a 7ezd account, we collect your full legal name, date of birth, residential address, email address, and a username and password of your choosing.
• Identity verification (KYC) data: To comply with our anti-money laundering and age-verification obligations, we collect copies of government-issued identity documents (such as your National Identity Card or passport), proof of address documents (such as a utility bill or bank statement), and in some cases a photograph of your payment method.
• Payment data: When you make a deposit or request a withdrawal, we collect the details necessary to process the transaction, including your bKash, Nagad, Rocket, or Upay mobile number, bank account details (where applicable), and the last four digits of any card used. Full card numbers and mobile banking PINs are never stored on 7ezd servers.
• Communication data: When you contact us via live chat, email ([email protected]), or any other support channel, we collect the content of that communication and any attachments you provide, along with the date, time, and channel of the communication.
• Responsible gaming preferences: If you activate deposit limits, session time-outs, reality checks, or self-exclusion via your account settings or by contacting support, we record those preferences as part of your account profile.

• Device and technical data: We automatically collect information about the device you use to access 7ezd, including device type, operating system, browser type and version, screen resolution, and device language settings.
• Log data: Our servers record your IP address, the pages and games you access on the platform, timestamps, session duration, and referring URLs each time you visit 7ezd.io.
• Behavioural and gaming data: We record your wagering history, game session data, bet amounts, win/loss outcomes, bonus activations, and in-platform navigation patterns. This data is used for platform personalisation, fraud detection, and responsible gaming monitoring.
• Cookies and similar technologies: We use cookies and similar tracking tools to maintain session state, remember your preferences, analyse platform usage, and deliver relevant content. Full details are set out in Section 5 of this policy.

7ezd uses the personal data it collects for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes described in this section. The primary purposes for which we process your personal data are as follows:

• Account creation and management: To register your account, verify your identity, manage your account profile, and maintain the security of your login credentials.
• Platform operation: To provide access to casino games, sports betting markets, live dealer tables, crash games, and all other features of the 7ezd platform.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records of all transactions on your account.
• KYC and fraud prevention: To verify your age (21+ requirement), confirm your identity, detect and prevent fraudulent activity, money laundering, account sharing, and bonus abuse, and to comply with applicable anti-money laundering obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate with you regarding your account status, verification requirements, or platform changes.
• Responsible gaming: To monitor your gaming patterns for indicators of problem gambling, enforce your self-imposed deposit limits and session controls, and make contact if our responsible gaming systems flag concern around your account activity.
• Platform improvement: To analyse aggregate usage data, identify bugs and performance issues, improve game offerings, and optimise the platform experience for users across Bangladesh.
• Marketing communications: Where you have explicitly opted in, to send you promotional offers, bonus announcements, tournament invitations, and seasonal promotions relevant to you. You may withdraw consent for marketing communications at any time.
• Legal and regulatory compliance: To fulfil obligations under applicable law, including responding to lawful requests from competent authorities and maintaining records required for audit or regulatory review purposes.

7ezd processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your registration data, verifying your identity, processing transactions, and providing access to games are all necessary for the performance of the contract between you and 7ezd (as set out in our Terms & Conditions). Without this processing, we could not provide the service to you.
• Legal obligation: KYC verification, age-verification checks, anti-money laundering screening, and the retention of financial transaction records are carried out to comply with our legal and regulatory obligations.
• Legitimate interests: Fraud detection, platform security monitoring, responsible gaming analysis, and platform improvement analytics are carried out on the basis of 7ezd's legitimate interests in operating a safe, fair, and commercially viable platform. These interests are balanced against your privacy rights and do not override them.
• Consent: Marketing communications (promotional emails, bonus notifications) and the use of non-essential cookies are processed on the basis of your explicit consent. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7ezd uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit 7ezd.io. They serve a range of purposes, described below.

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your account preferences, ensure the security of your session, and enable core platform features such as game loading and bet placement. Essential cookies cannot be disabled without breaking the platform's functionality.

We use analytics cookies to understand how users navigate the 7ezd platform — which pages and games are most visited, how long sessions last, and where users encounter difficulties. This data is processed in aggregated form and is used solely to improve the platform experience. Analytics cookies require your consent and can be declined.

Preference cookies remember choices you make on the platform — such as your preferred game category, notification settings, or display preferences — so that your experience is consistent across sessions. These cookies are functional enhancements and require your consent.

We use certain cookies and device-fingerprinting signals to assist in detecting fraudulent activity, bot-driven access, and multi-account violations. These are operated under our legitimate interest in maintaining platform security and the integrity of the gaming environment.

7ezd does not sell, rent, or trade your personal data. We share your personal information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment service providers: When you make a deposit or withdrawal, we share the minimum necessary payment data with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard — to facilitate the transaction. These providers process your payment data under their own privacy policies and security standards.
• KYC and identity verification partners: We work with third-party identity verification services to assist in processing KYC document checks. These partners are contractually bound to process your identity data solely for verification purposes and are not permitted to retain or use your data for any other purpose.
• Game software providers: When you play a game on 7ezd powered by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and limited technical data is passed to the game provider's servers to enable game loading and result settlement. No personally identifiable information beyond a session token is transmitted to game studios.
• IT and infrastructure providers: We use cloud hosting, content delivery, and cybersecurity service providers to operate the 7ezd platform. These providers may process limited technical data as part of their service delivery and are bound by data processing agreements that restrict their use of that data.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where we believe disclosure is necessary to prevent fraud, protect the safety of users, or defend the legal interests of 7ezd.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of 7ezd's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.

Some of 7ezd's service providers and game studio partners operate infrastructure located outside Bangladesh. Where your personal data is transferred to servers or systems in other countries, 7ezd takes steps to ensure that an adequate level of data protection is in place, including through the use of contractual data protection clauses with all data processors who handle your information.

Specifically, game session data passed to providers such as Evolution Gaming, Pragmatic Play, and Spribe may be processed on servers located in Europe or other jurisdictions where these providers operate licensed studios. In all such cases, these providers are contractually bound to handle data in accordance with security standards equivalent to those applied by 7ezd.

If you have any questions about the specific safeguards applicable to international transfers of your personal data, please contact our support team at [email protected].

7ezd retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law, regulation, or legitimate business need. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is technically possible and produces data that is genuinely no longer attributable to an individual, anonymised aggregates may be retained indefinitely for statistical analysis.

As a 7ezd user, you hold a number of rights with respect to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request", providing your account username and a description of the right you wish to exercise. We will acknowledge your request within 24 hours and provide a substantive response within 5 business days.

• Right of access: You have the right to request a copy of all personal data that 7ezd holds about you, together with information about how that data is being used, who it has been shared with, and how long it will be retained.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For certain data fields (such as your registered email address), you may update this directly via your account settings.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing. Please note that erasure requests may be limited where retention is required by law (for example, for KYC records held under AML obligations).
• Right to restriction: You have the right to request that we temporarily restrict the processing of your personal data while a rectification request, objection, or other data rights query is being resolved.
• Right to data portability: Where processing is carried out on the basis of your consent or contractual necessity, you have the right to receive a copy of your personal data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to object: You have the right to object to the processing of your personal data where that processing is carried out on the basis of 7ezd's legitimate interests. We will honour your objection unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails, non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The 7ezd platform is strictly an adult service. Registration, depositing, and wagering on 7ezd are permitted only for individuals aged 21 years and above. 7ezd does not knowingly collect personal data from any person under the age of 21.

If you are a parent or guardian and believe that a person under 21 in your care has registered on or used the 7ezd platform, please contact us immediately at [email protected]. Upon receiving credible notification of underage access, 7ezd will promptly suspend the account, investigate the matter, refund any deposits net of settled wagers, and permanently delete all personal data associated with the underage account in accordance with our data retention obligations.

As an additional safeguard, 7ezd applies mandatory age verification as part of the KYC process prior to processing any withdrawal. Accounts for which age cannot be conclusively verified will remain suspended until verification is complete or, if age verification fails, will be permanently closed.

7ezd implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and 7ezd servers, protecting your login sessions, payment transactions, and personal data from interception.
• Encrypted storage for sensitive data fields including passwords (which are hashed using industry-standard algorithms and are never stored in plaintext) and identity document copies.
• Access controls restricting access to personal data to only those 7ezd staff and third-party processors who genuinely require it to perform their role, enforced through role-based access controls and multi-factor authentication requirements for administrative access.
• Regular security assessments including vulnerability scanning and penetration testing of the 7ezd platform infrastructure to identify and remediate security weaknesses before they can be exploited.
• Fraud detection systems that monitor account activity in real time for indicators of unauthorised access, credential stuffing, account takeover attempts, and unusual transaction patterns.
• Incident response procedures that define the steps 7ezd will take in the event of a data breach, including containment, assessment, notification of affected users, and reporting to relevant authorities where required by law.

While 7ezd takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your account by using a strong, unique password, keeping your login credentials confidential, and contacting 7ezd support immediately if you suspect unauthorised access to your account.

The 7ezd platform may from time to time contain references to third-party services, payment providers, or game studios. While 7ezd takes care to work only with reputable partners, we do not control the privacy practices of third-party websites or services, and this Privacy Policy does not apply to any third-party platform you may access via a link from 7ezd.io.

We encourage you to review the privacy policy of any third-party service before providing your personal data to it. 7ezd accepts no responsibility for the privacy practices, data handling, or security of any third-party platform.

Payment providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard each operate under their own privacy policies and data handling standards. When you use one of these services to transact with 7ezd, your data is processed by that provider under the terms of its own privacy policy.

7ezd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services we offer. When we make changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, for material changes, provide advance notice to registered users via a platform notification or email at least 7 days before the changes take effect.

Minor amendments — such as corrections of typographical errors, clarifications of existing provisions, or updates to contact details — will take effect immediately upon publication without prior notice.

Your continued use of the 7ezd platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any change to this policy, you should discontinue use of the platform and may request closure of your account by contacting [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 7ezd handles your personal data, please contact our support team using the details below. All data-related enquiries are handled with care and responded to within the timeframes set out in Section 9.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week directly on the 7ezd platform
• Subject line for data requests: "Data Rights Request"
• Subject line for privacy queries: "Privacy Policy Enquiry"
• Response time: Acknowledgement within 24 hours; full response within 5 business days
• Support Hours (BST): 24 hours, 7 days a week (Bangladesh Standard Time, UTC+6)

When submitting a data rights request, please include your registered account username and a clear description of the right you wish to exercise or the concern you wish to raise. Where identity verification is required before we can fulfil a request (for example, for access or erasure requests), we will ask you to provide confirmation of your registered email address or a copy of a valid identity document.

7ezd is committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with our response to a data rights request or privacy complaint, you have the right to escalate the matter through the appropriate legal channels available in your jurisdiction.