Responsible Gaming at 7ezd —
Play Smart, Stay in Control
At 7ezd, we believe that gambling should always be an entertaining activity, never a source of stress or hardship. Our responsible gaming programme provides every player in Bangladesh with the tools, information, and support needed to keep their experience safe, enjoyable, and within their personal limits.
Our Commitment
Gambling Done Right
7ezd is committed to being more than just a casino platform. We are committed to being a responsible operator that genuinely cares about the wellbeing of every player who chooses to spend time on our platform. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, gambling is a fun and harmless pastime — and we want to keep it that way.
However, we also recognise that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental health. Our responsible gaming programme exists specifically to identify those situations early and provide meaningful, practical tools to address them. Every feature described on this page is available to all registered 7ezd players at no cost, at any time.
7ezd enforces a strict 21+ age policy. Registration, depositing, and wagering on 7ezd are permitted only for individuals who are 21 years of age or older. We use identity verification checks as part of our Know Your Customer (KYC) process to enforce this requirement. Any account found to belong to a person under 21 will be immediately suspended and permanently closed, with all deposits refunded.
We encourage all players to treat gambling as entertainment, to set a personal budget before they begin, to take regular breaks, and to reach out to our support team at any time if they feel that gambling is no longer fun. Support is available 24 hours a day, 7 days a week via live chat or by emailing [email protected].
Core Principles
Our Responsible Gaming Commitments
Six foundational commitments that define how 7ezd approaches player protection across every aspect of the platform.
7ezd enforces a mandatory 21+ age requirement. Every new account is subject to KYC identity verification before withdrawal rights are granted. Accounts verified as belonging to persons under 21 are immediately and permanently closed, with deposits refunded in full.
Players can set daily, weekly, or monthly deposit limits on their 7ezd account at any time via account settings or by contacting support. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period to prevent impulsive decisions during high-risk moments.
Set a maximum session duration for your play — when your time is up, 7ezd will notify you and give you the option to end your session. Reality check notifications can also be configured to appear at regular intervals (e.g., every 30 or 60 minutes) reminding you how long you have been playing.
If you need a short break from gambling, 7ezd offers time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Time-outs cannot be reversed early — the full period must elapse before access is restored.
Players who feel that gambling has become a serious problem can request self-exclusion for a minimum of 6 months, up to a maximum of 5 years, or permanently. During self-exclusion, your account is fully blocked and you will not receive any marketing communications from 7ezd.
7ezd's responsible gaming systems monitor player behaviour for patterns associated with problem gambling — including extended sessions, significant loss-chasing activity, and rapid deposit sequences. If our systems flag a concern, our team will proactively reach out to the player to check in and offer support tools.
Player Tools
How to Use Your Control Tools
A practical guide to activating each responsible gaming feature available on your 7ezd account.
A deposit limit is the single most effective tool for controlling your gambling spend. 7ezd allows you to set limits in BDT (Bangladeshi Taka) on a daily, weekly, or monthly basis. Once a limit is set, the system will automatically decline any deposit that would push you over your chosen threshold for that period.
- Log in to your 7ezd account and navigate to Account Settings
- Select Responsible Gaming from the settings menu
- Choose Deposit Limits and select your preferred period (daily / weekly / monthly)
- Enter your limit amount in BDT (৳) and confirm
- Reductions take effect immediately; increases require a 7-day cooling-off period
- Alternatively, contact support via live chat and request the limit be set on your behalf
Playing for extended periods without a break is one of the clearest behavioural indicators of problem gambling. 7ezd's session controls let you decide in advance how long each play session should last, ensuring you step away and reflect before continuing.
- Go to Account Settings → Responsible Gaming → Session Controls
- Set a maximum session duration (e.g., 1 hour, 2 hours, 4 hours)
- Optionally enable Reality Check Notifications at 30-minute or 60-minute intervals
- When a reality check triggers, a popup will show you how long you have been playing and give you the option to end the session or continue
- When your maximum session duration is reached, you will be automatically logged out
A time-out is a short-term account suspension suitable for players who need a brief pause from gambling without committing to full self-exclusion. During a time-out, your account is suspended and no deposits, bets, or logins are possible.
- Go to Account Settings → Responsible Gaming → Time-Out
- Select your preferred duration: 24 hours, 48 hours, 7 days, or 30 days
- Confirm your selection — the time-out activates immediately and cannot be reversed
- You will not receive any marketing emails or promotional notifications during the time-out period
- After the time-out period expires, your account will be automatically restored — no action required
- If you need a longer break, consider self-exclusion instead (see below)
Self-exclusion is the most powerful tool available for players who recognise that gambling has become a problem. Once activated, self-exclusion fully blocks your account for the chosen period and cannot be reversed under any circumstances until the exclusion period has elapsed.
- Contact 7ezd support via live chat (available 24/7) or email [email protected]
- Request self-exclusion and specify your preferred period: 6 months, 1 year, 2 years, 5 years, or permanent
- Your account will be fully suspended within 24 hours of your request being confirmed
- All marketing communications will cease immediately upon activation
- Any pending withdrawals will be processed to your registered payment method before the account is locked
- Self-exclusion cannot be lifted early under any circumstances — this is intentional to protect you
Know the Signs
Warning Signs of Problem Gambling
Recognising the signs of problem gambling early is the first step toward getting help. If you identify with one or more of the following, please consider using 7ezd's self-exclusion tools or contacting our support team.
Self-Assessment
Ask Yourself These Questions
Honest answers to these questions can help you understand your relationship with gambling. If you answer "Yes" to two or more, we strongly encourage you to contact our support team or activate a self-exclusion.
Get Help
Support is Always Available
Whether you need to activate a gaming limit, request self-exclusion, or simply talk through a concern, the 7ezd responsible gaming support team is here for you around the clock.
Connect with a trained support agent instantly through the live chat widget on 7ezd.io. No waiting, no queues — direct help when you need it most.
Send a detailed message to our responsible gaming team. Use the subject line "Responsible Gaming Request" for priority handling.
Live chat responses are immediate. Email requests are acknowledged within 1 hour and fully resolved within 24 hours in most cases.
All responsible gaming enquiries are handled with complete confidentiality. Our team is trained to provide support without judgment or pressure of any kind.
Play Responsibly
Ready to Play — On Your Terms?
7ezd is here to make sure your time on the platform is always enjoyable and within your control. Set your limits, explore our games, and remember — gambling is entertainment. Our support team is with you every step of the way.